Last updated: November 6, 2026

We want you to be happy with your order. If something is not right, email contact@polocom.com with your order number.

Returns

• You can return unused items in their original packaging within 14 days of delivery.
• Contact us before sending anything back. We will give you the return address and instructions.
• Return shipping costs are paid by the customer unless the item is faulty or we sent the wrong product.
• Free gifts and eBooks included with a bundle are not refundable on their own.

Faulty or wrong items

If your item arrives damaged, faulty or is not what you ordered, email us within 14 days of delivery with your order number and a photo. We will send a replacement or a full refund, including shipping.

Refunds

Once we receive and check the returned item, we refund you using the original payment method. Card refunds usually appear within 5–10 business days. Bank transfer refunds are sent to the account you provide. Crypto payments are refunded in the same cryptocurrency to the wallet you provide, at the USD value of your order.

Cancellations

You can cancel an order free of charge before it ships. Email us as soon as possible.